How do I book?
You can book and pay for your event via our website by following some simple steps.
Step 1: Sign up to register your details. This is a simple process which will only take a few minutes.
Step 2: Select your package including dates and quantities
Step 3: Confirm your order and make payment.
Alternatively you can call our customer service team on 1300 766 332.
How do I pay?
The Payments page takes you through the simple payments process. Payment options include:
- Credit card payments
We accept all major credit cards including Visa, Mastercard, Bankcard and American Express. Please note a 3% transaction fee applies for VISA and MASTERCARD, 3.5% for AMEX payments. You can either make your credit card payment online, or with our customer service team. - Cheque
Cheques should be made payable to Platinum Pass and must be received to confirm your booking. - Direct deposit
bsb: 032-002
acc no.: 567 656
Direct deposits must be received to confirm your booking.
When is my booking confirmed?
Bookings are tentatively confirmed when you place your order. Bookings are confirmed once payment is received by Platinum Pass, and you will then receive a confirmation email.
Can I change / cancel my booking?
You can add to your booking at any time at no extra charge, subject to availability. Either add to your existing order online, or contact our customer service team on 1300 766 332.
Most cancellations incur a cancellation fee; however this is subject to individual supplier terms and conditions.
Do I get charged booking fees?
There is no charge for you to make a booking through Platinum Pass.
How / when will I receive my tickets?
On confirmation of your payment you will receive your event package details. Ticketing packages are sent to you prior to the event via registered mail/express post. We aim to have all ticketing packages sent 2 weeks prior to the event; however this is subject to supplier policy and ticketing arrangements.
What is the Platinum Pass loyalty program and how do I redeem my loyalty points?
The Platinum Pass loyalty program is our loyalty program. It rewards you for using Platinum Pass, and is our way of saying 'thank you' for letting us help you satisfy your corporate hospitality needs. You can redeem your loyalty points when you make your next booking with Platinum Pass, or you may prefer a Gift Certificate from David Jones or Myer as our reward to you.
What do I do if the event I want is not listed
Platinum Pass endeavors to have the widest range of event packages available. If we do not have the event you are looking for, please call our customer service team on 1300 766 332 and we will source it for you.
What other services does Platinum Pass offer?
Corporate Account - Platinum Pass can manage your company's corporate hospitality funds throughout the year. If you have a corporate entertainment budget, you can pay Platinum Pass for your hospitality program, then book events throughout the year against the payment already made. In this way, you don't need to decide which events you want up front, but your entertainment budget is committed, ensuring funds are available to cover your program when needed.
Latest News - Platinum Pass will keep you up to date with the latest news and trends in corporate hospitality. We will bring you the latest on major industry developments, exciting new package releases, and everything you need to make the most of your corporate hospitality program.
What benefits do I get from using Platinum Pass?
Convenience - Search, compare and purchase your corporate hospitality needs in one place, in a secure, online environment.
Service - Platinum Pass offers you expert advice to meet your corporate entertaining needs.
Rewards - You are rewarded for using Platinum Pass as your corporate hospitality supplier through our Platinum Pass loyalty program.
How do I give feedback?
We want to know about your experience with Platinum Pass - about our website, our ordering process, and how you would rate your experience in dealing with Platinum Pass. So send us an email at info@platinumpass.com.au